Responsible Gaming
Gambling Should Be Entertainment, Not Income
At SafeRetail, we believe that gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Always gamble with money you can afford to lose, and set strict limits on both your time and spending before you start playing.
Age Requirements
You must be at least 18 years of age (or the legal gambling age in your jurisdiction in India) to access and use our platform. SafeRetail is committed to preventing underage gambling. We conduct identity verification checks during registration and reserve the right to request additional documentation at any time.
Warning Signs of Problem Gambling
If you recognise any of the following in your own behaviour, please seek help immediately:
- Chasing losses by gambling more money to recover what you've lost
- Hiding or being secretive about your gambling activities
- Spending more time or money on gambling than you intended
- Neglecting family, friends, work, or other responsibilities due to gambling
- Feeling anxious, irritable, or restless when unable to gamble
- Borrowing money to finance gambling activities
- Unable to cut back or stop gambling despite wanting to
- Gambling to escape problems, stress, or negative emotions
- Experiencing financial difficulties as a result of gambling
- Lying to others about the extent of your gambling
Self-Help Tools & Controls
SafeRetail provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a given timeframe
- Reality Checks: Receive periodic reminders during your gaming session showing how long you've been playing and how much you've wagered
- Session Time Limits: Automatically log out after a set duration to prevent extended play
- Self-Exclusion: Voluntarily exclude yourself from your account for a period of your choosing (minimum 24 hours to permanent)
These tools are available in your account settings. We encourage you to activate them before you begin playing.
Support Organizations & Help Resources
If you or someone you know is struggling with problem gambling, confidential support is available from these organisations:
India
- All India Gaming Federation (AIGF) – Promoting responsible gaming practices across India
- Niti Aayog & Ministry of Social Justice – Government resources for gambling-related harm
International Resources
- GamCare (United Kingdom) – Free, confidential support and information
www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia) – Free counselling and support
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada) – Prevention and treatment resources
www.responsiblegambling.org - National Council on Problem Gambling (United States) – Information and referrals
www.ncpgambling.org - BZgA – Bundeszentrale für gesundheitliche Aufklärung (Germany) – Health education and support services
Additionally, many countries have helplines and counselling services. Please contact your local health authority or search online for problem gambling support in your region.
Need Help?
If you are experiencing difficulties with gambling, please reach out for help today. There is no shame in seeking support, and professional counsellors are available to assist you in complete confidence. Contact one of the organisations listed above or speak with a healthcare provider about treatment options in your area.
Remember: help is available, and recovery is possible.
Contact SafeRetail
If you have concerns about your gambling or need assistance with account controls, please contact our customer support team. We are here to help and can discuss responsible gaming options at any time, without judgment.